St. Louis Missouri (MO) Small Business Social Media Marketing

Join us for a Webinar on December 3

Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/777444579
Thursday December 3, 2009, 7pm Central Time

Valerie VanBooven RN BSN, owner of SeriousSocialMedia.com

Social Media Marketing for Business Owners- Local and World Domination is Possible

Please attend to learn more about:

*What social media marketing “is’ and what it means to for small business owners

*How social media marketing can decrease the cost of your current marketing budget by decreasing reliance on print and pay-per-click campaigns.

*Which accounts you should sign up for, and which ones you should avoid.

*See actual screenshots of what it looks like when your business dominates the first page of google naturally! (all a result of social media marketing)

*How much time and skill it takes to set up a good program.

*Learn from the pros- one hour of amazing content that will show you how to get the most attractive lead generation website ever put together for your Home Care, Elder Care, or Senior Service  business (or maybe you need more than one!).

*Learn the secret search engine optimization techniques that will work for any website that you currently own.

*Learn why web masters are TERRIBLE about making changes to your site, take way to long, or never respond at all- and what you can do to change all of that once and for all.

*Learn about the “new” websites that allow you to make some changes on the fly all by yourself, and meet a web designer who is not only a sales professional like you, but is obsessed with great customer service.
Title:           Social Media Marketing for Business Owners- Local and World Domination is Possible
Date:         Thursday, December 3, 2009
Time:         7:00 PM – 9:00 PM CST
After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer
Space is limited.
Reserve your Webinar seat now at:

https://www2.gotomeeting.com/register/777444579

As a quickly emerging company with lots of wonderful clients and an ever growing staff, not to mention three 2 year olds and a recently brutal travel schedule, I have been reminded about the importance of excellent customer service.

• Although we will not always agree with every customer, we can do better.

• We have come to learn very quickly who our ideal client really is, and we will make sure we use a “suitability” factor moving forward.

So with that in mind we have implemented some new customer service options that make everyone’s life easier and allow us to respond faster.

1. We now use a system called Schedulicity which allows our prospects and customers to schedule an appointment at their convenience. Here’s the link: http://www.schedulicity.com/MakeReservation.aspx?business=LEPXC

2. Welcome Matt, Jill and Katie to the team. They, along with Kathy, Dawn, and Bill have been doing a great job!

Welcome to our new customer service- which will be always in state of achievement and improvement. You can’t please all of the people all of the time but we are giving our best shot!!!

Here’s a related article:

by Alex Hawkinson

I have posted a fair amount recently about the increasing importance of delivering great customer service – http://bit.ly/nf0or. I was reminded of this again when I came across a reference to what has become known as the “United Breaks Guitars” phenomenon. United repeatedly refused to listen and take corrective action after damaging the guitars of Dave Carroll. He eventually wrote a song in response (see video below), and the rest is history with 6 Million views and untold damage to United.

In a world where consumer and peer reviews are available via social media, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, negative customer experiences become amplified as well and can be kryptonite to even great companies. Compare and think about the impact of the two videos below.

Customer Service is the New Marketing

It’s not rocket science. Listen to your customers. Try to deliver value to them and give them the tools to share their positive experiences. When they have negative experiences, be the first to hear them, take responsibility, and “make it right”. You’ll be surprised at how many of them you can convert into advocates.

There are no excuses. There are great tools available that cost almost nothing and enable you to be found, listen, and engage your customers in minutes a day.

So step up and give the gift of superb customer service this holiday season. Your customers and your bottom-line will thank you for it!

Links:

• Customer Service is the New Marketing
• Dave Carroll – United Breaks Guitars

Videos:

• http://www.youtube.com/watch?v=5YGc4zOqozo
• http://www.youtube.com/watch?v=2VXPqX7Z45Y

Tags:

• online engagement
• Customer Service
• social media

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