Small Business Owners in St. Louis – Who’s Stealing Your Clients Using Social Media?
What does it cost to think?
The Original Post: What is the cost of thinking? Can be found at: http://www.relationship-economy.com/?p=5232
Your boss says”Our competitors are stealing our customers using this social media stuff. We need to use this stuff and do it better than our competitors and we need to do it NOW!”
You are then tasked with “doing it” but you have no experience or knowledge of what to do. So you look for help and find an outside resource whom supposedly has the experience and knowledge to know what to do. You bring the option of hiring this person to your boss and they ask about the cost and what will they get from using this resource. You tell your boss the cost but aren’t sure exactly what it is you’re going to get. Then your boss says “I know we need to do this but I don’t know what it is or what we’ll get from it”.
How can a company put value on something they don’t understand? How can they understand if they have no reference to “think about it”?.
What Is Required To Think?
Thinking about social media cannot increase understanding without the appropriate knowledge. Anything new or innovative takes time to understand and determine how to use it effectively. In order to think effectively one must first acquire the knowledge necessary to think about using social media strategically, tactically and with specific purpose. Without the knowledge thinking will only produce the wrong outcomes because your thoughts are limited to what you know, not what you don’t know.
The reality is that learning to leverage social media requires people and organizations to reThink everything. This thing everyone calls social media has serious strategic implications and to just “do it” without gaining the knowledge to think about what needs to be done is a sure disaster.
Think About This
A business runs on communications. Without being able to effectively and efficiently communicate you end up wasting time and money. Money represents time and cost in rework, fixing misunderstandings, setting the wrong customer expectations and not effectively and efficiently communicating to your employees, customers and your market.
The cost of not thinking about these issues is increased cost. However being able to “think” about these issues may require the infusion of new knowledge which may not exist in your organization. W. Edwards Deming once said “knowledge required to change the existing system to a better system must come from outside the existing system”. Why? Because the existing system is blinded by its own thinking. Get it?
Thinking About Social Media?
Who isn’t? The Corporate Executive Board said “Most companies are embracing social media—but too many are wasting their efforts through sloppy management”
More than 70% of companies are already using social media; many are planning to increase their spending on social media across the coming years. Whether for learning from customers, building their brands or a range of other hoped-for outcomes, companies are clearly diving in.
If you dive into the social media water without knowing its depth or where the rocks are you are likely to break your neck. To avoid breaking your neck you should first get the knowledge about that which your about to dive into. Without knowledge people, and entire organizations, perish. Think before you jump. But before you can think effectively you must first get new knowledge. Social media knowledge doesn’t come from self appointed gurus or experts who know how to get you followers and traffic. The cost of thinking increases when you don’t think. Get it?
What say you?
